Privacy policy

Privacy Policy for the Protection of Personal Data

Last updated: 05/07/2025

This privacy policy describes how we collect and use your data when you use our services or make a purchase via kaleidebutik.com (the “website”), or otherwise communicate with us (collectively: the “services”).

“You” and “your” in this privacy policy refer to the user of the services, whether you are a customer, a visitor to the website, or any other person from whom we have collected data in accordance with this privacy policy.

Please read this privacy policy carefully. By accessing or using the services, you agree to the collection, use, and sharing of your data as described in this privacy policy. If you do not agree to this policy, you should not use the services.

Changes to This Privacy Policy

We may update this privacy policy from time to time, for example to reflect changes in our practices or for operational, legal, or regulatory reasons.
We will publish the updated policy on the website, adjust the “last updated” date, and take any other actions required by law.

How We Collect and Use Your Personal Data

To provide our services, we collect personal data from various sources as described below. These data have been collected within the past 12 months.

The type of data we collect depends on how you interact with us. In addition to the purposes listed below, we may use your data to communicate with you, provide services, comply with legal obligations, enforce our terms and conditions, and protect the rights of ourselves and our users.

What Personal Data Do We Collect?

The types of data we collect depend on your interaction with our website and services. “Personal data” means information that identifies you or can be linked to you.

Data you provide to us directly may include:

  • Basic contact details: name, address, phone number, email address

  • Order information: name, billing and shipping address, payment confirmation, email, phone number

  • Account details: username, password, security questions

  • Purchase information: products viewed, products in your cart or wishlist

  • Customer service information: details you share when communicating with us

Certain features require you to provide this information. If you choose not to, you may be unable to use some features.

Data Collected via Cookies

We automatically collect usage data on how you interact with our services, e.g. via cookies, pixels, or similar technologies. This includes information about your device, browser, network connection, IP address, and how you use the website.

Data from Third Parties

We may receive information about you from third parties, such as:

  • Service providers like Shopify who assist us in delivering our services

  • Payment processors (e.g. bank details, card information) required to process your order

  • Third-party tracking technologies (e.g. pixels, web beacons, SDKs, cookies) that may collect data when you visit our site or open our emails

Third-party data are processed in accordance with this policy. We are not responsible for the accuracy of such data or for the privacy practices of third parties. See also the section “Third-party websites”.

How We Use Your Personal Data

  • Product and service delivery: to process your order, manage your account, handle returns, and communicate with you about your purchase

  • Marketing and advertising: to send you promotional messages via email, SMS, or post, and to tailor advertisements to your interests

  • Security and fraud prevention: to detect and respond to suspicious or unlawful activity

  • Communication: to provide customer support and maintain our relationship with you

Cookies on Our Website

We use cookies for analytics, personalisation, and shop management via Shopify. See: https://www.shopify.com/legal/cookies.
You can adjust your browser settings to refuse cookies, but this may affect your user experience and site functionality.

How We Share Personal Data

In certain situations, we may share your data with third parties, such as:

  • Service providers working on our behalf (e.g. IT, payments, shipping, customer support)

  • Business and marketing partners such as Shopify

  • Where you have given consent (e.g. via social media widgets or login integrations)

  • Our affiliates, for business purposes

  • In business transactions (such as mergers or acquisitions) or to comply with legal obligations

Categories of data shared in the past 12 months:

  • Identification data: contact details, order and account information

  • Commercial data: purchase history, customer service interactions

  • Internet activity: usage data

Recipients:

  • Service providers

  • Marketing partners

  • Affiliated companies

We do not use or disclose sensitive personal data to infer characteristics.

Data “sold” or “shared” for advertising purposes:

  • Identification data

  • Commercial information

  • Internet activity

Recipients:

  • Business and marketing partners

User-Generated Content

You may post reviews or other content on public areas of our services. This content is publicly accessible and can be viewed by anyone. We are not responsible for how third parties use the information you make public.

Third-Party Websites and Links

Our website may contain links to third-party websites. Please read their privacy policies before sharing your data with them. We are not responsible for the practices or security of those websites or platforms.

Children's Data

Our services are not intended for use by children, and we do not knowingly collect personal data from minors. If you are a parent or guardian of a child who has shared personal data with us, please contact us.